Privacy Policy

RETURNS AND REFUNDS POLICY

Purchases made from online store of www.babyorgano.com cannot be returned after purchase. We offer full replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via email or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 30 days of placing the orders. Any queries beyond 30 days from order confirmation will not be entertained.

CANCELLATION POLICY

Order cancellations can only be processed if requested within 24 hours of placing the order and before the item has been dispatched. For prepaid orders already dispatched, a gift voucher valid for 3 months will be provided instead of a cash/bank refund. Refunds will not be issued under any circumstances.

MERCHANDISE STORE – RETURN & EXCHANGE POLICY

Natureovedic Consumers Private Limited’s (NCPL’s) Merchandise Returns and Exchange policy allows returns or exchanges within 7 days from delivery.

• Products must remain unused, with tags and packaging intact.
• If a Seal Tag is received, it must remain attached and intact.
• Returns must be sent to our warehouse at your expense with prior email notification to care@babyorgano.com.

1. Eligibility for Returns and Exchanges

• We accept returns/exchanges within 7 days from delivery.
• Merchandise must be in original condition, unused, unwashed, and with all original tags and packaging intact.
• Personalized/custom-made products and clearance items may not be eligible.

2. How to Initiate a Return or Exchange

• Contact care@babyorgano.com with order number, reason, and photo of product (if defective/damaged).
• Package the merchandise securely, including all original packaging and documentation.
• Quality check will be performed before refund or exchange.

3. Inspection and Approval

• Returned merchandise is inspected to ensure eligibility.
• Approved returns are processed within 48 hours.
• Non-compliant items will be shipped back.

4. Return and Exchange

• No cash refunds; approved returns receive gift vouchers valid for 3 months.
• Exchanges delivered after original item is returned.

5. Return and Exchange Fees

No fees are levied; return shipping is customer responsibility.

6. Contact Information

Email: care@babyorgano.com
Phone: +91 6353847155

PRIVACY POLICY

Overview

This website, https://babyorgano.com/, is owned by Natureovedic Consumers Private Limited. We respect your privacy and this policy explains how we collect, use, share, and process information.

Section 1 – Types of Information Collected

Personal Information: Name, address, contact, date of birth, gender, and other identifiers.

Non-Personal Information: Browser type, visited URLs, ISP, IP address, operating system.

Usage Information: Data collected automatically, such as cookies, website traffic, time spent, number of visits.

Section 2 – Collection of Information

Information is collected when you register, update account, use services, participate in surveys, or carry out transactions. Cookies may be used to enhance experience and store preferences.

Section 3 – Use of Information

Information is used to manage accounts, fulfill orders, respond to inquiries, improve services, analyze trends, and provide customized offerings.

Section 4 – Information Sharing

Information is shared only with consent or to provide requested services, with partners, payment gateways, contractors, or government authorities as required.

Section 5 – Third Party Service Providers

We may engage third-party vendors for services like order fulfillment, marketing, web hosting, and maintenance. We are not responsible for their privacy practices.

Section 6 – Disclosure to Acquirers

Information may be transferred to investors or acquirers in connection with business sale, merger, or reorganization.

Section 7 – Control Over Your Personal Information

You can withdraw consent or request correction/deletion via care@babyorgano.com. This may affect access to services.

Section 8 – Rectification/Correction of Personal Information

You may review, modify, or delete personal information. Verification may be required to maintain accuracy.

Section 9 – Cookies

Cookies distinguish users and remember preferences. Declining cookies may restrict some features.

Section 10 – Term of Storage

Personal information is stored as required by law or for service purposes.

Section 11 – Protection of Information

We use industry standards and security measures to protect information but cannot guarantee absolute security.

Section 12 – Minor & Usage on Behalf of Another Person

Minors should use the website under parental guidance. If using on behalf of someone else, you confirm authorization.

Section 13 – Limitation of Liability

We are not liable for indirect, incidental, or consequential losses or actions of third parties.

Section 14 – Opt-Out

You may opt-out of marketing communications but not administrative or transactional messages.

Section 15 – Changes to this Policy

We may update this policy and notify users annually or upon material changes.

Section 16 – Governing Law

This policy is governed by the laws of India. Jurisdiction is Mumbai, Maharashtra. Disputes settled by binding arbitration.

Section 17 – Grievance Officer

Mr. Ripul Sharma
Designation: Head
Natureovedic Consumers Pvt Ltd (BabyOrgano)
1102, Abhishree Adroit, Near Mansi Circle, Vastrapur, Ahmedabad – 380015, Gujarat, India
Email: care@babyorgano.com
Phone: +91-6353847155
Time: Monday – Saturday (10:00 AM – 06:00 PM)

Section 18 – How to Contact Us

Email questions about this policy to care@babyorgano.com.